How to Handle Criticism Like a High-Performer (Even When It Hurts)

• Introduction: Why feedback triggers a threat response.

• Step 1: Pause – don’t respond immediately (the 24-hour rule).

• Step 2: Separate fact from interpretation.

• Step 3: Identify the type: helpful vs. hateful.

• Step 4: Ask clarifying questions without defensiveness.

• Step 5: Thank them (even if it stings).

• Step 6: Decide what to act on – and what to discard.

• Conclusion: Criticism is data, not identity.